Frequently Asked Questions
Do you offer local pickup?
Yes! We offer free local pickup at our facility in Kirkland, Washington. Select 'Local Pickup' at checkout to skip shipping costs.
Can you ship directly to my hotel for a convention?
Absolutely. We understand the hassle of traveling with heavy inventory. We can ship your order directly to your hotel or convention center. Just provide the specific address and guest details during checkout. Pre-check with the hotel or convention hall before ordering this way to make sure they support this!
What is the standard turnaround time?
For most standard orders like books and prints, our production time is 5-10 business days after file approval and purchase. Rush options are available for tight deadlines, you can reach out to sales@mceprinting.com for more information.
How do I prepare my files for printing?
We recommend submitting PDF files with a 0.125" bleed on all sides. Images should be 300 DPI or higher. You can use our Template tools to check your dimensions before uploading, and our builder!
Can I just send you my files?
Our website is self-service for uploading and generating your files. If you'd like for us to set up and build your project for you (such as exporting your InDesign file, making major manual corrections, etc.) you will be billed at a $75 hourly rate (with a minimum of 1 hour).
How much is a rush fee?
Our current rush fee is 50% of the subtotal, or $75, whichever is greater. So for instance, if you were ordering 100 books for a total of $1000, the rush fee would be $500, for a total of $1500 + tax (if applicable) + shipping. In another example, if you were ordering $50 worth of post cards, the rush fee would be $75. Bringing your total to $125 + tax (if applicable) + shipping. Rushing a project is subject to availability, so check with us through a support ticket or email before placing your order. For deadlines for conventions and rush fees, please see our conventions pages.
Still have questions?
Contact Support →